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03330040333
Knowledge base
Step 1. The Basics
The Basics
35
Your EKM online shop Dashboard
Copying text from elsewhere
Hyperlinking Text & Images
Using Incognito/In-Private Browsing
How to take screenshots
View all 35
Step 2. Design & Theme
Design & Theme
68
Design Images on your EKM online shop
Product Image Requirements
Looking after your Logo
Carousels
EKM Image Builder
View all 68
Themes
70
EKM online shop Themes - Abode
EKM online shop Themes - AM
EKM online shop Themes - Auror
EKM online shop Themes - Avocado
EKM online shop Themes - Blanc
View all 70
Step 3. Navigation & Categories
Navigation & Categories
14
How to edit your EKM online shop Category Pages
Contact Form
Webpages for your EKM online shop
Webpage Groups
Navigation
View all 14
Step 4. Products
Products
24
Product Descriptions
Bulk Uploading Images
Category Management
The EKM Add/Edit Product window
EKM Digital Vault
View all 24
Step 5. Features
The Features Page
2
Managing your Features
EKM online shop Features
Discount Management
47
Discount Management
Percentage Off - Cart Value
Percentage Off - Number of Products
Percentage Off - Specific Products in Cart
Percentage Off - Repeat Customer
View all 47
Product Urgency
6
Product Urgency
Product Urgency - Countdown Timer
Product Urgency - Get It By Timer
Product Urgency - Cart Reservation Timer
Product Urgency - Free Delivery Message
View all 6
Product Calculators
11
Product Calculators
Paint Calculator - Single Products
Paint Calculator - Products with Variants
Wallpaper Calculator - Single Products
Wallpaper Calculator - Products with Variants
View all 11
Conversions Features
6
Search Statistics
Features - Google Tools
Abandoned Cart Statistics
Customer Reviews
Web Statistics
View all 6
Marketing Features
17
Features - EKM Email Marketing
Trustpilot
How to add Facebook Pixel to your EKM online shop
Social Plugins
Social Plugins - YouTube
View all 17
Shop Management Features
17
Features - Password Protect
Doofinder
Customer Login
Printify - Setting up the Integration
Printify - Setting up your Printify Products
View all 17
Sales Channels Features
11
ChannelGrabber
EPOS Now
eBay vs Ecommerce
Importing from eBay
Exporting to eBay
View all 11
Customer Service Features
6
Block Visitors
Loyalty Points
Features - 03 Phone Number/Circleloop
Facebook Messenger
Wish Lists
View all 6
Couriers Features
3
Configuring your EKM online shop with Royal Mail Click & Drop
Despatch Cloud
JustShipIT
Product Management Features
33
Bulk Discounts
Features - Product Attributes
Enable Product Condition
Enable Product Codes
Enable Product Brand
View all 33
Design Features
6
Recently Viewed Products
Features - Card Logos
Product Image Zoom
Promo Stickers
Quick Announcement
View all 6
Step 6. The Import/Export System
Importing spreadsheets
8
The Import/Export System
Import/Export System - Adding Products without Variants
Import/Export System - Adding Products with Variants
Import/Export System - Adding Customers via Spreadsheets
Import/Export System - Importing your customer details using Mapping
View all 8
Exporting spreadsheets
4
Exporting your Products to a spreadsheet
Exporting your Categories to a spreadsheet
Exporting your Orders to a spreadsheet
Exporting your Image List to a spreadsheet
Editing existing content
20
Import/Export System - Editing Existing Products with Variants
Import/Export System - Editing Existing Products
Converting Product Variants
Import/Export System - Colour Swatches
How to edit and delete Variants
View all 20
Product Calculators
11
Import/Export System - Product Calculators
Import/Export System - Paint Calculator - Single Products
Import/Export System- Paint Calculator - Products with Variants
Import/Export System - Wallpaper Calculator - Single Products
Import/Export System - Wallpaper Calculator - Products with Variants
View all 11
Product Attributes
7
How to add Weight to existing Products
How to add Brand to existing Products
How to add Condition to existing Products
How to add Product Codes onto existing Products
How to add RRP onto existing Products
View all 7
Product Options
5
How to Add Product Options using a spreadsheet
How to Add Product Options using a spreadsheet - Drop Down List
How to Add Product Options using a spreadsheet -Text Box
How to Add Product Options using a spreadsheet - Text Area
How to Add Product Options using a spreadsheet - Image
Bulk Discounts
3
Adding Bulk Discounts using the Import/Export System
Editing Bulk Discounts using the Import/Export System
Deleting Bulk Discounts using the Import/Export System
Step 7. EKM Email Marketing
EKM Email Marketing
11
Email Marketing
Email Marketing - Before you begin
Email Newsletter Modal
EKM Email Marketing Visual Designer
Email Marketing - Subject Lines
View all 11
Step 8. Shop Settings & Orders
Shop Settings
24
Shop Details
Shop Meta Data
Shop Settings - Tax
Settings - Currency
The Cart Page
View all 24
Delivery Methods
10
Settings - Delivery
Delivery Methods
Location Restrictions
Delivery - Country Groups
Delivery - Delivery Widgets on the Shopping Cart page
View all 10
Orders
3
The Orders Page
Customising your Invoices
Making Quotes on your EKM online shop
Payment Gateways
16
The Payments Page
EKMPay
Subscription Payments
Contacting EKMPay/Clear Accept
Offline Payment Gateways - Telephone
View all 16
Advanced Settings
4
Order Statuses
Outgoing Emails
Hidden Products
Desktop Notifications
New Orders Section
9
The Orders Section
The Orders Section - Processing Orders/Amending the Order Status
The Orders Section - Applying a Manual Discount to an existing order
The Orders Section - Applying Loyalty Points to an existing Order
The Orders Section - Adding a Tracking Number to a single Order
View all 9
Account Settings
3
Your Details
Staff Logins
Billing Details & Invoices
Labs
4
Labs
The New Search on your EKM online shop
Product & Category AI
New User Interface
Step 9. Domains, SSLs and Email
Domains
13
Domains, SSLs and Email
Claiming your free EKM domain name
How to open an EKM Domains account
What does Domain Parked mean?
Pointing your external domain at your EKM online shop
View all 13
SSL Certificates
2
What SSL Certificates do EKM Domains offer?
Adding an SSL Certificate to your EKM online shop
Emails
3
Purchasing an email address on EKM Domains
Setting up EKM Email
Adding an Alias to your EKM email address
Step 10. Testing
Testing
6
The EKM online shop Checklist
Using your Test Shop
How to process a Test Order
Testing your EKM online shop's speed
Website Speed Checklist
View all 6
Step 11. Third Party
Facebook
4
Facebook Debugger
Populating your Facebook Page
Adding your Catalogue to your Facebook Page
Setting up Facebook and Instagram Shopping
Google
3
Google Search Terms
How to add your Google Business Listing to your EKM online shop
Optional Custom Attributes for Google Shopping
Instagram
5
Embedding Instagram posts on your EKM online shop
The 4 Kinds of Video that provide the most Social Media Engagement
Making Videos: Lighting and Location
Shooting your Videos
Editing your Videos
Third Party Integrations
16
Third Party Integrations
Using Alexa with your EKM online shop
Creating a Blogger Blog
Using Hotjar on your EKM online shop
Adding a Google Form to your EKM online shop
View all 16
TikTok
2
Opening a TikTok account
TikTok Ads and Business Centre
Step 12. SEO - Search Engine Optimisation
SEO
25
Why is my shop not listed on search engines?
What is SEO?
What can an SEO company do for me?
Recommended SEO for your EKM online shop
On-Site SEO
View all 25
Step 13. Aftercare
Aftercare
31
Can I have more than one EKM online shop?
Different languages on your EKM online shop
EKM Community
EKM Packaging Slips
EKM Suggestions
View all 31
Step 14. Your EKM Account
Your Account
11
Cancelling your EKM online shop Free Trial
Cancelling Your EKM Account
Contact Us
Evolution Mode on the Evolve, Advanced & Pro tiers
Evolution Mode on the Basic Tier
View all 11
Updates
7
Updates
Brexit & The EU
IE11 no longer supported
Mobile Templates/mCommerce no longer supported
VAT update July 2021 and IOSS
View all 7
Stax
Stax
1
Stax Guide
Legacy Guides
Legacy Guides
2
Legacy Layout Editor
Changing the Colours of your Theme - Legacy