[intro]ChannelGrabber is a platform that compliments your EKM online shop, especially if you have several platforms you need to synchronise to run your business successfully. It operates as ‘middleware’ - basically ‘plumbing’ which allows one platform (like your EKM online shop) to talk to another (such as your eBay Store).[/intro]

When you have linked up to your different platforms within your ChannelGrabber account, you can then manage all aspects from a single interface. Administration is one of the biggest time-wasting tasks sellers face; ChannelGrabber customers increase sales within the first six months as the time spent processing orders is drastically reduced.

• Order Management - ChannelGrabber has created a single-user interface for all orders, messages, and stock—the ultimate time-saver!
• Automated Invoicing System - This allows you to create different business invoices.
• Centralised Message Management - Pulls all emails from all platforms into one place on the ChannelGrabber dashboard.
• Open API - ChannelGrabber can also plug into multiple EKM online shops. There’s an open API for larger customers, too, so suppliers can be linked up using third-party code.
• Shipping - This can be done from a single-user interface when shipping out Products.

Installing the Feature

1. From the Dashboard, click Features on the left-hand menu:

2. Scroll down to the Sales Channels Features and click View More:

3. Click the ChannelGrabber icon:

4. Click the green Install Feature button:

5. Click the Launch button:

From here, you'll need to follow the instructions onscreen and add your contact details before linking ChannelGrabber to your other shopping platforms.  

[remember]ChannelGrabber is billed separately to your EKM online shop account, so if you need to query your account or your fees or have any technical issues, give their Customer Support Team a call at 0161 711 0243. [/remember]

[more]

• eBay Import/Export
• Product Attributes
• How to add Facebook Pixel to your EKM online shop

[/more]

[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible.

If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]