[intro]On the EKM online shop platform, Features are apps in a way - specific functionalities which you can add to your account to help you manage and run your shop effectively. Which features you install are entirely up to you and in this Guide, we will be looking at free, third-party and chargeable Features.[/intro]
[summary]
- Marketing Features
- Shop Management
- Sales Channels
- Customer Service
- Couriers
- Product Management
- Conversions
- Design
[/summary]
On the EKM online shop, Features are like apps on your smartphone and are installed to provide functionality that suits the purpose of your EKM online shop. The vast majority of the Features are free, and those with charges are clearly indicated as being so. Features can also be easily removed if you find they don't suit your purpose. Learn more about Managing your Features here.
Locating the Features Page
1. From the Dashboard, click the Features tab:
2. Click to view:
3. If you have not installed any Features yet, you’ll see this page. Click View Feature Library:
4. At the top of the page, you’ll see a search bar you can use to locate a specific Feature by name. There’s also a list of Staff Picks - a selection of really useful Features that the Team here at EKM recommend:
5. Scroll down further, and you’ll see all of our Features have been divided into different groups. You can click the View More buttons to see all of the Features within that specific category:
Third-Party
Some Features are third-party. This means that the feature is part of an integration with a third-party platform. Using third-party integrations means that you can manage different aspects of your EKM online shop on different platforms, although some of these services may incur a fee. You can easily recognise the third-party Features by their yellow label:
Premium Features
Some features are labelled as Premium Features. Premium Features incur costs and but they all help towards the success of your EKM online shop. These Features are identified with a blue label:
Installing Features
To install a Feature, simply click on its icon and follow the steps in the relevant Guide linked below:
Made by EKM
 | Abandoned Cart Statistics See details of any carts that have been abandoned and automatically send follow up emails to encourage customers to continue with their purchases. |
 | Advanced Inventory Manager Take total control of your Products with our Advanced Inventory Manager - the most powerful way of editing your Products. |
 | Age Verification Our Age Verification tool is a must for any Merchant that sells age-restricted items. |
 | Android App |
 | API This advanced feature allows you to integrate your systems and applications with EKM using an API key that is unique to your shop. |
 | Back In Stock Statistics This feature allows you to keep track of requests for out of stock products. |
 | Block Visitors Use this feature to block IPs and countries from accessing your shop. |
 | Bulk Discounts Bulk Discounts allows you to offer a discounted unit price should your customers order your products in bulk quantities. |
 | Card Logos Build trust with your customers by displaying which payment methods you accept. |
 | Classifications Ensure you meet Google's listing requirements by adding Classifications to your products, categories or entire shop. |
 | Custom Meta Data Add your metadata to your products, categories and entire shop with our customisation tool. |
 | Customer Login Allow your customers to create an account & login into your shop, this is a great way to encourage brand loyalty. |
 | Customer Reviews This feature allows your customers to add reviews to products they've purchased through your store. |
 | Discount Management Set up a variety of different offers such as coupon codes, minimum order value, specific product counts and more. |
 | eBay Import/Export An essential feature for any eBay sellers - quickly import and export your products to and from your eBay store. |
 | Email Marketing Create engaging campaigns, e-shots and offers to encourage your customers to shop with you again. |
 | EU Cookie Bar The EU Cookie Bar informs visitors about the cookies your shop uses with a link to your privacy policy. |
 | The Gift Cards feature allows you to sell digital gift cards that can be used as payment toward future orders from your online shop. |
 | Holiday Mode Going to be away from your shop for a while? Install the Holiday Mode feature to still take orders but inform your customer there will be a delay in processing. |
 | Import/Export System Update your products in bulk using our powerful Import/Export feature. |
 | Loyalty Points This feature enables you to reward your customers with loyalty points. |
 | Password Protect A helpful tool should you wish to password protect your shop, choose a password and apply this to the front end of your shop. |
 | Product Attributes This feature allows you to add attributes to individual products, this is especially useful should you wish to use Google Shopping. |
 | Product Bundles The Product Bundles feature allows you to easily group products that customers frequently buy together. |
 | Product Image Zoom The Product Image Zoom feature automatically magnifies your product images allowing customers to take a closer look at your products. |
 | Product Summary Use the Product Summary to briefly describe the main benefits of the product and entice customers into learning more about it. |
 | Product Tabs The Product Tabs feature enables you to add extra information to your products. |
 | Product Urgency Using Product Urgency can help you to increase your sales by encouraging customers to go through with their desired purchase. |
 | Promo Stickers Promo Stickers let you easily apply a prominent label to grab your customers' attention. |
 | Quick Announcement The Quick Announcement bar is a great way to let customers know about things like free delivery or a promotion you're running. |
 | Quick View The Quick View feature speeds up the buying process for customers by letting them view full product details and adding them to the cart. |
 | Recently Viewed Products Recently Viewed Products displays links to any products the customer has previously viewed and shows the item to them again on other product pages. |
 | Related Products The Related Products feature is an excellent way of encouraging additional sales. |
 | This feature allows you to see what visitors have been searching for on your EKM online shop. |
 | Social Plugins Link to all of your social media accounts by installing our Social Plugins feature. |
 | Trade Discounts This feature is especially useful should you sell to other trade customers, this allows you to set up different tiers of discounts for different sets of customers. |
 | URL Redirects This feature allows you to set up URL redirects for your categories, products and webpages. |
 | Web Statistics Find out how your customers are interacting with your shop, where your traffic is coming from and how you're performing on search results pages. |
 | Wish List Allow your customers to build a list of their dream products from your store, saving them time and retaining your important sales leads. |
[remember]When you have installed a feature, it will be visible on the Features page on the Installed Features tab. Some features will have a Launch button on the right-hand side. You will need to click this to open and use the feature. However, some features will not have a Launch button - this is because to use the feature, you will access it within a different part of the platform. Please see the individual Guide for each feature for more information. [/remember]
Marketing features
Most of these Features need to be used on every EKM online shop, as they help both you as the owner and search engines discover your EKM online shop.
 | 3Sixty Ensure your customer service teams have all the tools they need to deliver support that reflects your brand with our customer experience platform. |
 | Add your metadata to your products, categories and entire shop with our customisation tool. |
 | Create engaging campaigns, e-shots and offers to encourage your customers to shop with you again. |
 | Facebook Pixel The Facebook Pixel is a powerful analytics tool that triggers when someone takes actions on your EKM shop, such as adding items to the cart or making purchases. |
 | Innercircle Innercircle is here to help you mobilise your customers to boost your growth by generating authentic user content, reviews and engagement. |
 | Poptin Poptin is a user-friendly popup builder that lets you create high-converting pop-ups and embedded forms in minutes. |
 | Promo Create engaging video ads in minutes with our award-winning software. |
 | Reviews.io Reviews.io is the world's most advanced review collection platform. |
 | Salesfire Create an unparalleled online shopping experience with Salesfire's suite of growth tools. |
 | Link to all of your social media accounts by installing our Social Plugins feature. |
 | Tapfiliate Create, track and grow your affiliate program. Tapfiliate helps businesses and influencers grow together through affiliate marketing. |
 | TrustPilot TrustPilot is the leading global review platform helping businesses collect customer reviews and leverage them to boost their traffic, sales and revenue. |
Shop Management features
Many of these Features are account specific. You may not need to install any of them, but it depends on what it is that you're selling, and what platforms you use to market your product lines to potential customers.
 | Address Lookup & Auto-Complete With Fetchify's address auto-complete, real-time address results will be displayed as your customers type out their addresses in your checkout. |
 | Our Age Verification tool is a must for any Merchant that sells age-restricted items. |
 | Android App Install our Android App directly from the Google Play store to keep track of your shop on the go! |
 | This advanced feature allows you to integrate your systems and applications with EKM using an API key that is unique to your shop. |
 | Accessibility Enabler is software that helps your visitors to personalise the site based on their needs. |
 | Allow your customers to create an account & login into your shop, this is a great way to encourage brand loyalty. |
 | Doofinder The Doofinder algorithm uses artificial intelligence to learn about user behaviour and improve the shopping experience and sales. |
 | The EU Cookie Bar informs visitors about the cookies your shop uses with a link to your privacy policy. |
 | Fulfilmentcrowd Fulfilmentcrowd can seamlessly pull your orders from EKM into the Fulfilmentcrowd platform to then pick, pack and dispatch them within minutes. |
 | The Gift Cards feature allows you to sell digital gift cards that can be used as payment toward future orders from your online shop. |
 | Going to be away from your shop for a while? Install the Holiday Mode feature to still take orders but inform your customer there will be a delay in processing. |
 | A helpful tool should you wish to password protect your shop, choose a password and apply this to the front end of your shop. |
 | Printify With over 500 thousand merchants, Printify is your all-in-one print-on-demand service. Create and sell your designs. |
 | QuickBooks With this integration, you can sync data between your EKM online shop and your existing QuickBooks account. |
 | This feature allows you to set up URL redirects for your categories, products and webpages. |
 | Xero by EKM Apps Automatically synchronise orders from your EKM Shop into Xero's accounting software. |
Sales Channels
 | Ad-Lister Ad-Lister is a multi-channel listing software to enable professional eBay sellers to optimise their workflow. |
 | ChannelGrabber ChannelGrabber's multi-channel solution comes with everything you need to run a multi-channel retail business included and no hidden extras. |
 | Cloud Commerce Pro Cloud Commerce Pro provides end-to-end order management and stock management services for multichannel retailers. |
 | An essential feature for any eBay sellers - quickly import and export your products to and from your eBay store. |
 | EPOS Now Our EPOS Now integration enables you to manage your EKM online shop data with your EPOS till system. |
 | e-trackit (EPOS) e-trackit provides a complete stock management solution, allowing you to manage stock and sales both offline and online. |
 | Khaos Control Khaos Control Cloud's functionality includes order processing, multichannel integration with Amazon, eBay, WooCommerce & many more. |
 | Linnworks Linnworks' Order and Inventory Management System helps retailers automate their entire online selling process. |
 | OnePatch OnePatch allows you to manage your orders, products, stock levels and view the performance of your store using our dashboard. |
 | StoreFeeder StoreFeeder is one of the most powerful and popular multi-channel solutions available, combining all the elements needed to run your ecommerce business effectively. |
Customer Service
 | 03 Phone Number Get a professional, national phone number completely free and without signing any contract. |
 | Use this feature to block IPs and countries from accessing your shop. |
 | Connect your EKM shop to your Facebook profile and communicate with your customers in real-time. |
 | This feature enables you to reward your customers with loyalty points. |
 | Tawk.to Tawk.to is a free live chat service focused on making it easy to communicate with your customers. |
 | Wish List Allow your customers to build a list of their dream products from your store, saving them time and retaining your important sales leads. |
Couriers
 | Click & Drop Buy and print UK and international postage in no time with our Royal Mail Click & Drop integration. |
 | Despatch Cloud Despatch Cloud offers access to over 20 of the most popular domestic and international couriers with all of your favourites covered under one roof. |
 | JustShipIT JustShipIt is an order management solution that integrates with multiple couriers, both Domestic and International. |
 | LateShipment LateShipment is a completely automated shipping invoice audit service that helps businesses craft a better last-mile experience for their customers. |
 | Nventree Nventree is an order management and stock control solution that integrates with multiple Couriers, both domestic and international. |
 | Parcel2Go The new shipping solution to manage your EKM deliveries; saves time by importing your item details and delivery addresses. |
 | ShipStation ShipStation helps ecommerce retailers import, organise, process and ship orders efficiently no matter where they sell and no matter their size. |
Product Management
 | Accounts Integration by Tradebox Remove the fear of manual data entry errors with this accounting integration from Tradebox. |
 | Take total control of your Products with our Advanced Inventory Manager - the most powerful way of editing your Products. |
 | Bulk Discounts allows you to offer a discounted unit price should your customers order your products in bulk quantities. |
 | Ensure you meet Google's listing requirements by adding Classifications to your products, categories or entire shop. |
 | Update your products in bulk using our powerful Import/Export feature. |
 | Inventory Source Inventory Source automatically uploads products directly to your EKM shop allowing you to sync, update inventory stock levels, prices and add newly available products. |
 | This feature allows you to add attributes to individual products, this is especially useful should you wish to use Google Shopping. |
 | The Product Bundles feature allows you to easily group products that customers frequently buy together. |
 | Use the Product Summary to briefly describe the main benefits of the product and entice customers into learning more about it. |
 | The Product Tabs feature enables you to add extra information to your products. |
 | The Related Products feature is an excellent way of encouraging additional sales. |
 | Selro Selro’s order and inventory management system helps retailers automate their entire online selling process. |
 | Snuggle Snuggle’s print on demand fulfilment platform enables anyone to create a dropshipping business. |
 | Syncee This is a dropshipping platform you can use to populate your EKM online shop with |
 | This feature is especially useful should you sell to other trade customers, this allows you to set up different tiers of discounts for different sets of customers. |
 | TwoFifteen TwoFifteen is a fully integrated print on demand service for EKM merchants. |
Conversions
 | See details of any carts that have been abandoned and automatically send follow up emails to encourage customers to continue with their purchases. |
 | This feature allows you to keep track of requests for out of stock products. |
 | This feature allows your customers to add reviews to products they've purchased through your store. |
 | Set up a variety of different offers such as coupon codes, minimum order value, specific product counts and more. |
 | Google Tools This feature is essential if you are using any Google services or use code snippets that Google provides for essential services. |
 | Using Product Urgency can help you to increase your sales by encouraging customers to go through with their desired purchase. |
 | This feature allows you to see what visitors have been searching for on your shop. |
 | Find out how your customers are interacting with your shop, where your traffic is coming from and how you're performing on search results pages. |
Design
 | Build trust with your customers by displaying which payment methods you accept. |
 | The Product Image Zoom feature automatically magnifies your product images allowing customers to take a closer look at your products. |
 | Promo Stickers let you easily apply a prominent label to grab your customers' attention. |
 | The Quick Announcement bar is a great way to let customers know about things like free delivery or a promotion you're running. |
 | The Quick View feature speeds up the buying process for customers by letting them view full product details and adding them to the cart. |
 | Recently Viewed Products displays links to any products the customer has previously viewed and shows the item to them again on other product pages. |
[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in EKM Community. [/contact]