[intro]Google discontinued Universal Analytics on the 1st of July 2023. You now need to upgrade to GA4. [/intro]

If you already use Google Analytics with your EKM online shop, you need to use this Guide and follow all of the steps to set up your EKM online shop and GA4.

If you have not used Google Analytics before but would like to use it to monitor the traffic on your EKM online shop, please use this Guide and follow all of the steps to complete the setup and configuration. 

[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible.

If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]