[intro]In this Guide, you’ll learn how to install the Discount Management feature on your EKM online shop.[/intro]

[summary]

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Installing the Feature

1. From the Dashboard, click Features on the left-hand menu:

2. Click the Feature Library tab:

3. Scroll down to the Customer Service features and click the View More button on the far right-hand side:

4. Click the Discount Management icon:

5. You then need to click the green Install Feature button:

6. Click the Launch button in the top right-hand corner:

7. This will then display the Discount Management feature:

Setting up your Discount

You then need to choose what kind of discount you would like to set up and click the appropriate Guide below:


Do you want to offer your customers a percentage off their order, based on:


Do you want to offer your customers a fixed amount off their order, based on:


Do you want to offer your customers free delivery, based on:


Do you want to offer your customers free Products, based on:

Coupon Codes

Sometimes called promo codes or discount codes, you can offer your customers these to add to the Checkout Flow to trigger their discount. If you want to set up a discount using a Coupon Code, select the relevant Guide below and follow the steps within it:


Do you want to offer your customers a percentage off their order, based on:


Do you want to offer your customers a fixed amount off their order, based on:


Do you want to offer your customers free delivery, based on:


Do you want to offer your customers free Products, based on:

[tips]

Sometimes, you may want to offer your customers a discount based on a collection of products within a dedicated sale Category. If that's the case, these guides should help you:

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[more]

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[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible.

If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]