[intro]These Guides relate to any updates that may require your attention as an EKM online shop owner. These updates concern both improvements to the EKM platforms and changes to third-party platforms too. [/intro]

Brexit & The EU

From the 1st of January 2021, there will be new rules and regulations for businesses operating within the UK. Brexit is when the UK will have officially left the EU and its regulations so there are a few things you need to do to prepare your business before then.

IE11 no longer supported

The browser Internet Explorer will no longer be supported beyond the 14th of January 2020. This Guide details what you need to do if you rely on this browser regularly.

Mobile Templates/mCommerce no longer supported

In this Guide, you’ll learn what to do if your EKM online shop is using an older mCommerce Theme and how to rectify it.

VAT update July 2021 and IOSS

In this Guide, you can learn about IOSS, the changes to VAT guidelines in July 2021 and how these may apply to you and your EKM online shop.

[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible.

If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]