[intro] When you have completed this Guide, you will have installed and know how to configure the Block Visitors feature on your EKM online shop. [/intro]
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Sometimes it’s necessary to prevent people from viewing your EKM online shop for a variety of reasons. If you have a customer who has placed several fraudulent orders or a lot of fraudulent orders coming in from a specific country, you can block the individuals and entire countries from viewing your EKM online shop.
Installing the Feature
1. From the Dashboard, click Features on the left-hand menu:
2. Click the Feature Library tab:
3. Scroll down to the Customer Service features and click the View More button on the right-hand side:
4. Click the Block Visitors icon:
5. Click the green Install Feature button:
6. Click the Launch button:
This will open the Block Visitors feature:
Block Visitor
To block an individual, you need to add their IP address into the field provided and it helps to enter a Note for your own records, before clicking the green button on the right-hand side:
Block Country
To block an entire country, click the Block Country tab on the top left-hand side and then select the relevant country from the drop-down menu. Again, complete the Note field for your own records before clicking the green Add Country button on the bottom right-hand side:
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[contact]If you need our help with your EKM online shop, contact the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Outside of these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. [/contact]