[intro] After completing this Guide, you will learn how to add a tracking number to an existing order on your EKM online shop. [/intro]
1. Locate the order you need to add the tracking number to and scroll down before clicking Edit on the bottom left-hand side:
2. In the window that appears, complete the relevant fields. When you have selected the correct company from the Delivery Company drop-down menu, the fields will be amended accordingly:
3. Complete the field by adding in the tracking number. The Tracking URL will populate with the tracking number if the Delivery Company is listed on the drop-down menu. Then you need to click the green Apply button in the bottom right-hand corner:
4. You’ll then see the tracking number listed at the bottom of the order:
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[contact]If you need our help with your EKM online shop, contact the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Outside of these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. [/contact]