[intro] After completing this Guide, you will learn how to add a tracking number to an existing order on your EKM online shop. [/intro]
1. Locate the order you need to add the tracking number to and scroll down before clicking Edit on the bottom left-hand side:
2. In the window that appears, complete the relevant fields. When you have selected the correct company from the Delivery Company drop-down menu, the fields will be amended accordingly:
3. Complete the field by adding in the tracking number. The Tracking URL will populate with the tracking number if the Delivery Company is listed on the drop-down menu. Then you need to click the green Apply button in the bottom right-hand corner:
4. You’ll then see the tracking number listed at the bottom of the order:
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[contact] If you need our help with your EKM online shop, contact your Ecommerce Expert or the Customer Support Team, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]