[intro] After completing this Guide, you will learn how to add a tracking number to an existing order on your EKM online shop. [/intro]
1. Locate the order you need to add the tracking number to and scroll down before clicking Edit on the bottom left-hand side:
2. In the window that appears, complete the relevant fields. When you have selected the correct company from the Delivery Company drop-down menu, the fields will be amended accordingly:
3. Complete the field by adding in the tracking number. The Tracking URL will populate with the tracking number if the Delivery Company is listed on the drop-down menu. Then you need to click the green Apply button in the bottom right-hand corner:
4. You’ll then see the tracking number listed at the bottom of the order:
[more]
[/more]
[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Outside of these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. [/contact]