[intro]When you have completed this Guide, you will have learned how to manually add Loyalty Points to an order using the Orders Section on your EKM online shop. [/intro]

[caution]Before you begin this Guide, ensure that you have configured the Loyalty Points and Customer Login features.[/caution]

1. Click the appropriate order from the list within the Orders Section:

2. In the Customer Details section, click the customer’s name:

3. This will redirect you to the customer’s account on your EKM online shop. Click the Edit button in the top right-hand corner:

4. You will now have access to edit the Loyalty Points field. When you have amended the balance, click the green Save button in the top right-hand corner:

[remember]If when viewing the customer’s details, you see this banner:

This means the customer still needs to open an account on your EKM online shop, so you cannot add any Loyalty Points to their account now. Click the Register Customer button to trigger an email to the customer, urging them to create a password to use with their email address. When they have completed this process, return to their details, and you can update their Loyalty Points balance as usual.  [/remember]

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• The Orders Section

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[contact] If you need our help with your EKM online shop, contact your Ecommerce Expert or the Customer Support Team, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]