[intro]When you have completed this Guide, you’ll understand all of the different features of the Dashboard of your EKM online shop.[/intro]

When you log into your EKM online shop account, the first page you will see is the Dashboard:

The Menu

Across the top of the screen, the tabs will take you to the different sections in the back end of your EKM online shop:

Shop includes:

Orders includes:

Analytics includes:

  • A breakdown of orders placed within a specific period;
  • Your best-selling products;
  • The overall health status of your EKM online shop.

Design includes:

The Features tab includes:

  • Access to both the free and paid Features;
  • Links to third-party integrations.

Below the main menu options, you'll also see the following:

View Shop

  • Clicking View Shop in the top left-hand corner will reveal how your EKM online shop looks to visitors at the moment in a separate browser tab.

What’s New

  • Clicking will reveal the 'What’s New on EKM' vertical banner on the right-hand side. This lists any new features and functionality which have been released on the EKM online shop platform by our Development Team. You can click on the emoticons and leave a comment in the Feedback field, or click the white cross in the top right-hand corner to remove this banner:

Support Centre 

  • This will direct you to our Support Centre where you can find a wide range of written Support Guides and videos to help you set up your EKM online shop.

Settings includes:


There are some areas of the EKM online shop platform where the menu will be hidden to allow a full view of specific pages. You can make the left-hand menu appear by clicking the three horizontal lines in the top left-hand corner of the screen: 


Task List

If you've just opened your EKM online shop, you'll see a list of what tasks you still need to do before your EKM online shop is ready to launch:

Your Account Manager

On the left-hand side, you’ll see ‘Pending Account Manager’ until you are assigned an Account Manager, and this will update with their photo and name: 

When you have been assigned an Account Manager - or depending on your tier, an Ecommerce Expert - you'll see their details in this element, including their dedicated telephone number:

The Customer Support Team

Below the Account Manager element, you’ll see:

In this element, you’ll see the phone number you need to contact our Customer Support Team and your current Support PIN, which they will ask you to confirm at the beginning of your telephone call. You’ll also see the buttons that will redirect you to the EKM Community.

Clicking the blue symbol on the far right-hand side will open the Chat window for you. You need to click the Support Button relevant to your EKM online shop tier, or if you want to view a Support Guide, click Show More Categories to access Support Guides to help you set up your EKM online shop:

Recent Updates

When you've set up your EKM online shop, you'll see the Recent Updates element, which provides a feed of what new features and functionality have been added to the EKM online shop platform recently:

Dashboard Stats

Looking into the main body of the Dashboard at the top, you’ll see the Dashboard Stats after a while. The Dashboard Stats show you at a glance how well your shop is doing, and how these figures are displayed depends on the drop-down menu to the top left-hand side. The default is for the Last 30 Days, but you can also select the day, the week, the month or previous calendar months:

Page Views Today refers to the number of pages within your EKM online shop that have been viewed today. Please note that this is for just page views and not the number of people that have visited your shop. Therefore, you could have had 1 visitor and 15 page views (where one person has looked at 15 different pages) or 3 visitors and 15 page views (where 3 visitors have viewed 5 different pages each).


Below the Dashboard Stats, you may see some notifications. Blue notifications are part of our Set-Up Wizard, so they’re reminders for tasks that you still need to do to set up your EKM online shop. Green notifications are from the platform itself, to remind you to check details or a specific setting, for example. To remove these notifications, you simply need to click the green button on the far right-hand side on each and complete the suggested task. 

If you’ve just opened your EKM online shop account, as well as the ‘Pending Account Manager’ element, you’ll also see elements like this. This is to give you an idea of how much more you need to do to finish building your EKM online shop and get it ready for accepting sales:



[contact] If you need our help with your EKM online shop, contact your Ecommerce Expert or the Customer Support Team, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account specific question to ask the EKM Team, join us in EKM Community. If you need some inspiration for your EKM online shop, listen to our podcast on iTunes and Spotify.[/contact]