[intro]When you have completed this Guide, you will have applied a discount to an existing order. [/intro]

[summary]

• Reducing by Amount or Percentage
• Overriding Order Totals

[/summary]

Providing a manual discount is sometimes necessary to remove tax charges, delivery and shipping charges or reduce the price of the entire order as a gesture of goodwill. 

Reducing by Amount or Percentage

1. Locate the individual order and click Add Discounts on the Payment element:

2. In the window that appears, using the Discount Type drop-down menu, you can select whether to apply a Fixed Discount (a monetary amount) or a Percentage Off discount. When you have chosen what kind of discount you’d like to use, ensure that you complete the Discount Value field with an applicable value of either a monetary amount or a percentage. You can then add the reason for the Discount into the field provided before clicking the green Apply button on the right-hand side:

3. You’ll then be returned to this page. Click the green Save button in the bottom right-hand corner:

[warning]If you apply a manual discount to an order that has already had an existing discount applied, the initial discount will be overridden. If an order has been discounted once and you wish to discount it further, make sure that you calculate the existing discounted amount or percentage into the secondary, manual discount. [/warning]

Overriding Order Totals

1. Locate the order, and within the Products element, click the Edit button on the far right-hand side:

2. On this page, you need to scroll down to the Payment element and click Override Totals on the right-hand side:

3. In the modal that appears, you can amend the Subtotal, Delivery Price, Tax and Total before clicking the green Apply button:

[tips]You need to make sure that you adjust the Total field to reflect any figures you have amended. Use the Restore button if you make a mistake, which will return the totals to their original state:

[/tips]

4. You’ll then be returned to this page. Click the green Save button in the bottom right-hand corner:

5. Now, you will be redirected to the Order page. Click the Internal Notes tab. Notice that there’s now an orange notification to remind you that the totals have been amended manually:

6. You can leave an internal note to record why the order was amended. It’s a good idea to add your name (if you have multiple staff members with permission to view and manage your orders), a date, and why the order was edited. When you have finished your message, click elsewhere on the page to save your Internal Note:

[more]

• The Orders Section

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[contact] If you need our help with your EKM online shop, contact your Ecommerce Expert or the Customer Support Team, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]