Aftercare

Why am I not receiving my Order Placed emails?
[intro]If you have noticed that you have received orders on your EKM online shop, but have not received any of the Order Placed Emails which match these ord...
Wed, 31 Jul, 2024 at 4:25 PM
Why can’t some customers place orders?
[intro]In this Guide, you can learn about the technical reasons that a customer may be unable to complete their order on your EKM online shop. [/intro] On ...
Wed, 31 Jul, 2024 at 4:25 PM
What is UX/UI?
[intro]In this Guide, you can learn about the difference between UX and UI, what our UX/UI Team at EKM do, and how you can volunteer to be in one of the Fee...
Wed, 31 Jul, 2024 at 4:24 PM
What plan am I on?
[intro]In this Guide, you’ll learn how to identify which tier of service your EKM online shop is currently on. [/intro] On the EKM online shop platform, ou...
Wed, 9 Oct, 2024 at 2:00 PM
What's a Bug, and how are they resolved?
[intro]In this Guide, you can learn all about bugs; what they are, how to clarify if your shop is affected by one and how they’re resolved.[/intro] What is...
Wed, 31 Jul, 2024 at 4:24 PM
What is a Backup and how do they work?
[intro]In this Guide, you can learn all about backups and how they’re used on the EKM online shop platform. [/intro]  What are backups used for?  The prim...
Wed, 31 Jul, 2024 at 4:23 PM
Why have my sales dropped off from my EKM online shop?
[intro] In this Guide, you’ll learn what the common causes are for sales on your EKM online shop decreasing. There are ultimately plenty of reasons, but by ...
Wed, 31 Jul, 2024 at 4:22 PM
Your Account
[intro]All of the Guides listed here are related to your accounts with EKM.[/intro] Cancelling your EKM online shop Free Trial If you need to cancel your ...
Wed, 31 Jul, 2024 at 4:22 PM
Aftercare
[intro]The Guides listed here you may need to refer to once your EKM online shop has launched. [/intro] [summary] Using your Test Shop The Test Shop func...
Wed, 31 Jul, 2024 at 4:22 PM
Complete list of current ekmTags
To view a complete list of ekmTags together with supporting documentation please visit https://tags.ekm.com [contact] If you need our help with your...
Wed, 31 Jul, 2024 at 4:22 PM