[intro]The Guides listed here you may need to refer to once your EKM online shop has launched. [/intro]
| Can I have more than one EKM online shop? | In this guide, you can find out how to obtain an additional EKM online shop and how to access your new account going forward. |
| Different Languages on your EKM online shop | If you wish to sell in a foreign country where English is not the mother tongue, then this guide will take you through the pros and cons of the different methods which can be employed to translate your EKM online shop. |
| EKM Suggestions | When you have completed this guide, you will know how to submit Feature Requests to the EKM Development Team. |
| Google Tag Manager and Google Analytics Properties belonging to EKM | If you use Google Tag Manager or Google Analytics on your EKM online shop, it is worth knowing about the properties that the EKM online shop platform uses. |
| How do I know if my EKM online shop is using mCommerce? | In this guide, you will learn how to identify if your EKM online shop is using mCommerce. |
| How to add Third-Party Code to your EKM online shop | In this guide, you can learn how to embed some third-party code into your EKM online shop. |
| How to change the Name of your EKM online shop | When you’re in the process of building your EKM online shop, you may want to change the name from what you entered into the platform when you first opened your account. In this guide, you’ll learn how to change your name and where to amend it on your EKM online shop account. |
| How to request an Image Download | In this guide, you can learn how to request an Image Download - a zip file of all of the Product, Category and Design Images from your EKM online shop. |
| Platform Transaction Fees | In this guide, you can learn about platform transaction fees; what they apply to and how they are paid. |
| Shop Copies | If you wish to create a shop for customers in a foreign country or want to make a trade only version of your EKM online shop, a Shop Copy is required. |
| Shop Restores | If you have damaged your EKM online shop by editing the source code or similar, you'll need a Shop Restore to get your content back to normal. |
| Site Reviews | If you have launched your shop but aren't seeing any sales, a Site Review is the next step. |
| What is a Backup, and how do they work? | In this guide, you can learn all about backups and how they’re used on the EKM online shop platform. |
| What is UX/UI? | In this guide, you can learn about the difference between UX and UI, what our UX/UI Team at EKM do, and how you can volunteer to be in one of the Feedback Groups to help shape future updates to the EKM online shop platform. |
| What Plan am I on? | In this guide, you’ll learn how to identify which tier of service your EKM online shop is currently on. |
| What's a Bug, and how are they resolved? | In this guide, you can learn all about bugs; what they are, how to clarify if your shop is affected by one and how they’re resolved. |
| Why can't some customers place orders? | In this guide, you can learn about the technical reasons that a customer may be unable to complete their order on your EKM online shop. |
[contact]If you need our help with your EKM online shop, contact the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Outside of these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. [/contact]