[intro]In this guide, you’ll learn where to locate QContact and how to request a demo of this platform to help you streamline your customer service. [/intro]

When a customer contacts you, QContact instantly retrieves the customer’s contact information and purchase history and presents the information on the screen together with a complete timeline of every customer touchpoint across all channels. Saving your staff time, and giving a better customer experience. 

1. From the Dashboard, click Features:

2. Click the Features Library tab:

3. Scroll down to the Customer Service features and click the QContact icon:

4. Click View Website in the bottom right-hand corner:

5. You’ll then be redirected to this page, where you can book your QContact demo:

[tips]You can find details of QContact’s pricing here.[/tips]

[more]

• EKM Online Shop Features

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[contact]If you need our help with your EKM online shop, contact the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Outside of these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. [/contact]