[intro]In this guide, you’ll learn where to locate QContact and how to request a demo of this platform to help you streamline your customer service. [/intro]

When a customer contacts you, QContact instantly retrieves the customer’s contact information and purchase history and presents the information on the screen together with a complete timeline of every customer touchpoint across all channels. Saving your staff time, and giving a better customer experience. 

1. From the Dashboard, click Features:

2. Click the Features Library tab:

3. Scroll down to the Customer Service features and click the QContact icon:

4. Click View Website in the bottom right-hand corner:

5. You’ll then be redirected to this page, where you can book your QContact demo:

[tips]You can find details of QContact’s pricing here.[/tips]

[more]

• EKM Online Shop Features

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[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible.

If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]