[intro] Citations, also called directories, are important for establishing your presence as a business on Google. Citations should include your company name, address, and phone (NAP) information. Seb AI will create citations for you on other websites and apps like Yelp and Yellow Pages. Having more citations ensures that potential customers can find you and verify your business information. This will also help your local SEO! [/intro]

[caution] To use the Directories/Your Local Citations area of EKM SEO, your business must have a physical location, such as shop premises or a showroom, that is listed on your Google Business Profile. It is possible to create a Google Business Profile without an address and have a service area. However, you won't be able to view citations in the platform without a physical address. 

This is because the tool that EKM SEO uses – Uberall - requires a physical address. Therefore, we are currently unable to show citations if your Google Business Profile has no address connected. Please note that it's important not to use your home address as your business address, as this is against Google's privacy guidelines. [/caution]

1. From the dashboard, click the Local tab, and then click Directories in the drop-down menu:

2. You’ll then see this page. Click Export Audit in the top right-hand corner if you wish to see this data on a spreadsheet:

3. The lists of platforms on this page are other websites where your NAP information is listed. When you first open your EKM SEO account, this page may instead look like this:

This is normal, and because your account is still new. If you have your NAP information populated on your Google Business Profile so Uberall can crawl for your details, you just need to wait for other websites containing your citations to be discovered and listed. 

How do I create citations?

Creating citations for your Google Business Profile is important to listing your business online and increasing its visibility. Citations are mentions of your business across the web, including your name, address, and phone (NAP) information. When your business information is consistent across the web, it speaks positively to the search engines and increases your visibility. Follow the links below to add your business details to additional platforms to increase your citations:

• Apple/Siri 
• Bing 
• Foursquare  
• Hotfrog  
• Nextdoor  
• Scoot 

[tips]Don’t forget to double-check that your NAP information is correctly populated on your existing social media accounts, such as Facebook and Instagram. [/tips]

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[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Outside of these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. [/contact]