[intro]In this Guide, you will learn how to link your NOCHEX account to your EKM online shop. [/intro]
[caution] Using some Payment Methods on your EKM online shop can incur fees. You can read more about transaction fees in this Guide.[/caution]
Before you begin, you will need to open an account with NOCHEX. If you haven’t done this already, you can make an account by clicking on this link. When you have created your account, you need to telephone our Customer Support Team, who will be able to connect this to your EKM online shop.
[remember]NOCHEX is a third-party Payment Gateway, which means you are using a company external to EKM in order to process payments on your EKM online shop. With this in mind, EKM cannot control how the third party processes payments or influence their policies and procedures.
Whilst there are rarely issues with third-party payment gateways, on occasion, it is necessary to contact them directly to resolve any issues, as our Customer Support Team is only able to investigate up to the point where the customer is transferred away from your EKM online shop to process their payment before they are redirected back again to complete the order.[/remember]
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[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Outside of these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. [/contact]