[intro]In this Guide, you’ll learn how to identify which tier of service your EKM online shop is currently on. [/intro]

On the EKM online shop platform, our main tier is called Evolve:

However, we offered various tiers if you were an EKM customer before October 2024. These are now referred to as legacy tiers and consist of the following:

  • Lite
  • Basic
  • Standard
  • Advanced
  • Pro

1. You can see what tier your EKM online shop is on from the Dashboard by clicking on the circle in the top right-hand corner:

2. This will reveal a modal where you will see your current tier displayed:

Click here to upgrade your EKM online shop to the Evolve tier. Alternatively, this guide will be helpful if you are close to the upper limit of your legacy tier.

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[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible.

If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]