[intro]Before you begin, you need to have opened a PayPal account. However, when you have completed this Guide, you will have correctly installed the PayPal Checkout on your EKM online shop.[/intro]
[summary]
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The PayPal Checkout allows customers to pay for their order using a credit/debit card or to log into their existing PayPal account to complete their order.
Installing the Payment Gateway
1. From the Dashboard, click Settings at the bottom of the left-hand menu:
2. Click the Payment on the left-hand side:
3. Scroll down to Third Party Payments, select PayPal Wallet from the drop-down and click the green Add button on the right-hand side:
4. Click the button on the right-hand side:
5. This will redirect you to PayPal. Complete the fields provided and click Next:
6. Complete the relevant field on the next page and click the button:
7. You'll see this notification if you log into a personal account. Click Continue and follow the steps onscreen, where you will have the option to create a separate Business Account, which is required to configure PayPal with your EKM online shop:
[remember]When creating your PayPal Business Account, use an email that is different from the one you usually use for your personal PayPal Account. [/remember]
8. You'll see this page when you have set up a separate PayPal Business Account. Click the blue button:
9. You’ll then be redirected back to the Payments page of your EKM online shop:
10. At this point, you’ll need to log into the inbox of the email address you used to create your PayPal Business Account and look for the email from PayPal with ‘Confirm your email address to use your account’ as the subject line. Click the link within this email to verify your email account, which you’ll need to do via a text message sent to the phone number you used when you created your PayPal Business Account.
You’ll then be redirected to your PayPal Business Account within a new browser tab. Return to the browser tab displaying the Payments page of your EKM online shop, and refresh the page. When you have done this, you’ll see that you now have a row of green ticks within the PayPal Checkout Account Status element, indicating that PayPal is configured to work on your EKM online shop:
Configure PayPal Checkout
11. If you scroll further down the page, you’ll see a list of settings:
Account ID
This is unique to your PayPal Business Account and is required if you contact PayPal for support anytime.
Capture Payments
This is set to Automatically by default, as this is how the majority of your customers will expect to pay.
Purchase Description
This is the text that customers will see displayed next to any payments made to your EKM online shop. This should be the name - and not the URL - of your EKM online shop. Ensure you have spelt everything correctly so customers can quickly identify any payments made to your EKM online shop.
PayPal Express on Payment Page
This is turned on by default as it is the minimal requirement for PayPal Checkout on your EKM online shop and will display PayPal as a payment method on the Order Summary page of your Checkout flow. Additional display options are listed in the settings below.
PayPal PayLater on Product Page
If you have PayPal PayLater on your PayPal Business Account, you can opt for an element to be displayed on the Product Pages advising that this payment method is available to your customers.
[tips]
PayPal PayLater
PayPal offers short-term, interest-free payments and other unique financing options that buyers can use to buy now and pay later, while merchants get paid up-front. Pay Later is included with the standard PayPal Checkout. This is ideal for EKM online shops that typically retail higher-priced items where customers may expect to pay for their purchases using installments. You will need to apply to have this functionality applied to your PayPal Business Account. Click here for more details. [/tips]
PayPal PayLater on Cart and Payment Page
If you have PayPal PayLater on your PayPal Business Account, you can opt for an element to be displayed on the Cart and Order Summary page of the Checkout Flow advising that this payment method is available to your customers.
PayPal Portal
You can click the button here to log into your PayPal Business Account and review any recent transactions.
Payment Types
12. Scroll further down the page to see the Payment Types element:
Wallet Payments
This button is turned on by default and allows customers with a personal PayPal account to pay for their orders by logging into their PayPal accounts.
Card Payments
This button is turned on by default and allows customers without a personal PayPal account to pay for their orders by inputting their card details.
13. When you have finished configuring your settings, click the green Save button in the bottom right-hand corner of the page:
Enforcing Telephone Numbers on PayPal
14. Click here and log into your PayPal Business account as usual, and you’ll be redirected to the Website Payment Preferences page. Scroll down to Contact Phone Number, and click the option for On (required field):
Configuring this setting ensures that all customers using PayPal as their selected payment method provide their telephone number with their order, allowing you to contact them if necessary.
[remember]Paypal is a third-party payment gateway, which means you use an external company to process payments in your EKM online shop. With this in mind, EKM cannot control how the third party processes payments or influence their policies and procedures.
Whilst there are rarely issues with third-party payment gateways, on occasion, it is necessary to contact them directly to resolve any problems as our Customer Support Team is only able to investigate up to the point where the customer is transferred away from your EKM online shop to process their payment before they are redirected back again to complete the order.[/remember]
[more]
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[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible.
If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]