[intro]In this Guide, you’ll learn where to access ekmCommunity, our Facebook Group filled with other EKM online shop owners and EKM Team members where you can learn, trade ideas and find out about new releases from EKM.[/intro]
How do I find it?
To access the Facebook Group, you need to have a personal Facebook account. Log into that as normal and then click here to locate ekmCommunity.
To gain access to the Group, you need to answer the questions posed on application and ensure that your Facebook Profile adheres to the Forum Rules:
1. Your real name must be your Facebook name.
2. Your Profile Photo should be of yourself and not of pets, children, cartoon characters or similar.
3. Please don't spam our members! You can politely ask for members to review your EKM online shop, however.
4. No offensive language.
5. Please provide your Account ID to enter join the ekmCommunity.
The ekmCommunity is moderated during business hours and we check your Account ID against your details to ensure that you are a genuine EKM online shop owner. This helps us to prevent spam and trolling to ensure that your experience within ekmCommunity is as beneficial as possible.
[remember]Only Personal Profiles can join ekmCommunity, we don’t accept applications from Facebook Pages acting on behalf of an online shop or business.[/remember]
[contact] If you need our help with your EKM online shop, contact your Account Manager or Customer Support, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions board. If you have a non-account specific question ask the EKM Team, join us in ekmCommunity. [/contact]