[intro] When you have completed this Guide, you will have cleared the cache, cookies and temporary files from your Google Chrome browser. [/intro]

If you are having trouble logging into your EKM online shop or your Edit buttons are visible but no longer accessible, you may need to clear your browser's cache. Follow the instructions below to do so and resolve your issues.

[remember]The steps below will not delete your saved passwords or browser history. [/remember]

1. To clear the cache on Google Chrome, click the three vertical dots in the top right-hand corner of the browser:

2. From the drop-down menu, select History, and then select History again:

3. On the top left-hand side of the screen, click ‘Clear Browsing Data’:

4. This will open a small window. Ensure that the drop-down menu at the top is set to ‘All Time’ and that only the bottom two boxes are ticked. Then click the blue ‘Clear Data’ button:

5. When Chrome has cleared the cache, cookies and temporary files, you will be returned to the Settings page. Close the browser down by clicking the X in the top right-hand corner:

6. By closing the browser completely, you force it to ‘rebuild’ itself when you relaunch it. Click the icon on your desktop to open Google Chrome again, and then log into your EKM online shop using your browser as usual.

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[contact]If you need our help with your EKM online shop, contact your Ecommerce Expert, Account Manager, or the Customer Support Team, who can point you in the right direction. Our opening hours are 9 am - 5.30 pm Monday to Friday, for telephone calls, live chats, and emails. Over the weekends, we're open from 9 am - 5.30 pm, both Saturday and Sunday, to answer emails and live chat, which you can access from the Dashboard of your EKM online shop. Outside these hours, you can leave a message for us in the live chat window or email support@ekm.com, and we will answer as soon as possible.

If you'd like to suggest a feature or an upgrade on any of the EKM platforms, please let us know on the EKM Suggestions Board. If you have a non-account-specific question to ask the EKM Team, join us in the EKM Community. [/contact]